On July 8th, the Computer-Human Interaction Forum of Oregon (CHIFOO) hosted Cathy Marshall of Microsoft Research at Jive Software (CHIFOO’s new location). Marshall’s presentation, titled Reading and Collaboration in a Digital Age: or How I learned to Stop Worrying and Love the Screen, was a mental tour de force that reexamined assumptions of how we read, annotate, and look at text.

Approximately 60 people were in attendance, and the audience and speaker discussion was lively and relevant. There was never a dull moment or boring segment. I sat there furiously trying to capture every piece, as you will see evidenced below.

A Short History of eBooks

Marshall: I know lots of you are thinking, “what does reading have to do with collaboration?”.

eBooks have really been around for a long time, since around the 1980’s. The first generation was really about hypermedia and multimedia. Kind of the excitement of having these things on the screen, to be able to do things that you couldn’t do before. Peruses was a site about ancient Greece — the reason people loved it was that you were able to look up words in Greek and have them available immediately.

Generation 2 had P-books, or portable books. This turned out to be a bad name. There were multiple jokes about it. There was even a Zippy comic that made fun of it.

The comic shows Zippy and his friend flying through the city on the back of a book. Zippy’s friend says, “I head that the E-book trend never really took off, sales of the things are tanking.” and zippy says, E-books will never replace P-Book!”.

There’s some more text discussing the comparative values of books over electronic media, and the cartoon ends with Zippy saying, “E-books are spineless”.

Marshall: I think there’s a real sort of cultural anxiety about the end of books, and the death of text. And there was also skepticism about reading on computers, Like Sven Birkerts, Richard Harper, who wrote about how paperless offices didn’t work. There were also people in library science who said that these things wouldn’t work out well eighteen.

Marshall brings out a slide of an old cell phone displaying a partial sentence from Moby Dick on its tiny, pixilated screen.

Marshall: For many people, their worst fear was of having to read something on a cell phone while being trapped in the airport.

But there is no reason to laugh about this anymore because people in Japan are actually reading and writing novels on cell phones.

In Family Circus…by the way….does anyone think Family Circus is funny? I think they must have some hidden message or something , and that’s why people keep publishing them.

Audience: I have some friends who carefully cut out Family Circus every day…and then replace the captions with something else. Then they’re funny.

A Family Circus comic shows up on the screen. The kid is talking to his mother. “I’m never going to start reading eBooks,” he says, “it’s too hard to curl up with a monitor”.

And one last point was from Clifford Lynch in the battle to define the future of the book in the digital world. He said, “Try to think of eBooks as personal libraries instead of books” First Monday, 2001. “>First Monday 2001.

Generation 3 - 2006-2008

By the time Generation 3 happened, the generations were getting closer and closer together (as they say in future shock).

In this generation, we asked ourselves, will eBooks somehow renew the social side of reading?

Why was it so hard to see what’s coming?

Reason 1: Changes aren’t always in technology.

There was a very famous article written by Vannevar Bush about a system he called a Memex (portmanteau of “memory extender”). It’s heralded as the introduction to the hyperlink, that you could go from one place to another and record that hyperlink.

“The advanced arithmetic machines of the future…will have enormous appetites. One of them will take instructions form a whole roomful of girls armed with simple keyboard punches and will deliver sheets of complicated results every few minutes”. - Vannevar Bush in As We May Think, 1945.

I took typing class too, on those big clunky computers. And there were no boys in the class. You weren’t a boy in my class unless you were in drag.

An audience member nods.  “Were you in drag?” Marshall asks.

“Depends,” he responds, “what year was that again?”

Why is it hard to answer this question?

Answer: Because it is often difficult to see the whole cost/benefit analysis side of the picture, like this panel I cut out from the back of a box of Shredded Wheat that says,

“Dear NABISCO Shredded Wheat Users”.

Reason 3: Reading is Invisible

“Nothing is more commonplace than the reading experience, and yet nothing is more unknown. Reading is such a matter so common that at first glance, it seems there is nothing to say about it. ”
Tzvetan Todorov, quoted by Nicholas Howe in The Ethnography of Reading.

Marshall: I’m kind of a feral Ethnographer. Sarah has worked with me and knows that I like to have principles.

I was sitting there on the airplane and I was sitting there watching this man read his magazine. There he was, reading this magazine. I thought I was so discreet. And at some point he got up and went to the restroom.

And he looked over at me and said, “you stole my magazine”. and I said, “I did not!” and he said, “Let me look in your briefcase”. And so reading is invisible. And it’s very dangerous to watch people read. And people think it’s creepy!

But in this talk I’m trying to summarize 15 years of studies on cooperation, and reading tech, to really find out what reading is. So you’ll have to bear with me as I tease out a definition.

I starting looking at intelligence analysts - how people gathered and collected things, and then how people annotated things, and found that they aren’t quite the scholarly things people see in the margins, and then looked at it in law offices and law school. Those also who came in and talked to the Vice President and President and briefed them every morning. And I actually got to be there when President Bush got the Osama bin Laden briefing.

I went to work at Microsoft and looked a Microsoft reader, and then I looked at shared annotations, and then how people clipped things out of magazines and how they read. So we looked at reading in some detail. Then I worked with some people t Microsoft at the New York Times Reader application. Does anyone have one of those?

One audience member raised his hand.

Well then, it was a tremendous success! The photos in it are really nice. You don’t really notice how nice the photos are in the Times until you view them in that reader.

Then she showed a photos of a guy sitting on the subway reading a newspaper seated next to a guy who was sitting there with a tremendous cathode ray tube monitor and keyboard on his lap, the computer unit on the ground underneath his feet. It was making fun of Reading, of course.

How Do Most People Think About Reading?

We think it’s private, individual, stationary and passive. We think it’s something as immersive, and sometimes soggy (she shows a picture of a guy reading a newspaper in the bathtub).

But what we found instead was that reading is mobile. That’s why reading on a screen was so dismal at first, because nobody wanted want to carry around a screen with them everywhere. Because reading was so mobile. What we found at first was that mobility overwhelmed many things at first.

“If I’m going home to Colorado, I have to be really sure I’m going to read something if I’m going to bring it. Otherwise, why should I bring it [if it's large, heavy]. [The Pocket PC] is small, it’s handy.”. Quote from a college student talking about a Pocket PC with his course texts.

Marshall: Note that he actually didn’t end up reading his coursework on over the break.

So reading is mobile, material, passive.

In The Places of Books in the Age of Electronic Reproduction, Geoffrey Nunberg of Xerox Palo Alto Research Center and Stanford University said this about eBooks:

“Reading what people have had to say about the future of knowledge in an electronic world, you sometimes have the picture of somebody holding all the books in the library by their spines and shaking them until the sentences fall out loose in space” (Representations 24, Spring, 1993). Also in Howard Bloch and Carla Hesse, eds., Future Libraries, University of California Press, 1994.

“You get this little screen, so you get no sense of even how long the work is…but you have 600 pages, which means what? No one knows. So I definitely don’t see it as a literary experience”. An English Lit Grad student talking about reading on the Jordana Pocket PC.

(Note from Amber Case: This is what I continually think about when I encounter a computer, because no matter how much data I stuff into it, it never gets heavier. A book weighs the same as a leaflet – nothing).

Marshall: Navigation is fundamental to the material of paper.

“Something else that I think I sometimes do when reading an article: I’ll be like, ‘boy this has been going on a long time, and sometimes I’ll even flip ahead and think, how many more pages do I have? And if it’s going to end on this page, then I may just read it. But if I see it’s three more pages, the…I may just either give up. Or just go into scan mode, where I just flip, you know, see what grabs my attention”

Marshall: Reading has a basic physicality.

(Note from Amber Case: Here, the materiality allows scanning, weight, and thickness).

“I usually read in one of the chairs in the living room. That’s partly because I don’t have a desk in here. The chairs are very comfortable. There’s a occasionally much too comfortable, that’s why I have blankets around every chair in the house, so I can always be prepared to go to sleep.” - An English Lit major talking about where she reads.

Then Marshall shows a quote from the French philosopher Jean Baudrillard.

“I can’t read this without a French accent,” she says, “else I can’t get away with it. Does anyone have a French accent?”.

No one in the a audience had one.

“The compact disc,” says Baudrilliard, “It doesn’t wear out, even if you use it. Terrifying. It’s as through you’d never used it. So it’s as through you iddn’t exist. IF things dont’ get old anymore, then that’s because it’s you who are dead”. Jean Baudrilliard, Cool Memories II.

Marshall: Maybe you don’t want the pristine copy - you want the one that is like the one you first bought in the 70’s. The one that is used. The one that is well read.

You think about how interact with books online - you don’t have to think about that with a paper book. You don’t have to think about how to annotate.

Audience: The medium of the book is to have it be as transparent as possible. But when you have these different mediums that have types of media placed, you can’t read them anymore. You’re inhibited by the medium. You notice it.

We’ll get back to that later - I have a big rant about that too.

People interact with text far more than they own up to. People don’t remember making the annotations, they idealize them, they make far more than they actually remember. And when you show someone their annotations from a few days back, they don’t know what many of the annotations were referring to.

Audience Member: Have you ever heard of the book as a sacred object? Because I’m a librarian and I can’t annotate a book. I buy one copy for me and another to annotate.

Marshall: And what about the Ebook? Do you value the Ebook?

Audience Member: There’s nothing sacred about an Ebook because it doesn’t have a material embodiment. And I know I’m not going to pass it along to anyone else.

Marshall: Not unless you violate the DRM you won’t!

Audience Member: Is that sacredness of the book genetic, do you think?

Audience Member: Well I don’t know.

Librarian: Well, I was one of those, “Matchbox car collectors, a ‘never open the package’ kind of person.

Audience: What about the notes taken by college students?

Marshall shows the image of a page that’s been completely highlighted.

Like this? Or some people carefully save all of their college notes and them look at them later, or think they will look at them later. Or value them highly, but never look at them.

Literally, though, this highlighting goes on for pages. If you find that at the beginning of a math book, it means that the person’s going to drop the class.

Audience: I could never buy a book that was already annotated, because I’d go through the book and be like, “that’s not worthy of being annotated! or that section is not important enough to be highlighted!”.

Audience: Can you tell me the context of this study? How it was formed? Where you got the information?

Marshall: I’m smushing together many years of research here, but I can tell you about a few experiments.

For instance, for the highlighting, annotation one, I staged myself in the Stanford bookstore and pretended that I worked there, and I stayed there 2-3 weeks, looking through 1000’s of textbooks, watching people buy used and new textbooks, eavesdropping on whether or not they would buy what kind of book, and interviewed them about f they would by

And a lot of them would look through books to see what had been outlined before they decided on purchasing them.

This was a study I did a dozen or so years ago. It was one of the first studies I did, and it was just to get an idea of what people did when they purchased textbooks.

Audience: Did you ever find out the answer, “why did you highlight this entire text? Like why so much?

Marshall: Well, I think it happens in instances where there’s really complex information placed in front of someone who doesn’t understand it. The highlighting becomes more of a tracing of general attention. Sometimes it is from multiple readings.

In Mortimer Adler and Charles Van Doren’s How to Read a Book, there’s a whole section on active learning. Sometimes I see those results. One time I saw a book with multiple different colors and I found a student who said, “Oh, I do that!”. I asked why, and she said, “Oh, I just change colors when I get bored”. Evidence of why it is important to ask.

Annotations May Quickly Lose Their Value or Be Forgotten

“Some of them are absolutely ridiculous and I can’t believe that I actually wrote this in pen in the book. Some of them are - I have no idea what I’m talking about. Some of them are really interesting, and it’s something I’ve forgotten. It just depends on the notes….when I did Milton, we were doing the epithets about Satan or something, so I underlined all of them. And when I was going back through it, I’m like “what on Earth!?” A grad student talks about annotations she made as an undergrad.

Marshall: The reason I found out about the subconscious stuff is that I’d go back with them through their notes a week after they’d done it and ask them about it, the notes, the diagrams, and some of them would say, “I’m sure it had some meaning at the time”. So annotations have more meaning than we think.

Reading is Interrupted and Variable

I think this is at the root of “what is reading”. It’s not this image of a little girl in the window seat and she’s totally engrossed in a book, uninterrupted.

“We do not read everything with the same intensity of reading; a rhythm is established, casual, unconcerned with the integrity of the text; our very avidity for knowledge impels us to skim or to skip certain passages (anticipated as ‘boring’) in order to get more quickly to the warmer parts of the anecdote…” - Barthes, The Pleasure of the Text.

Marshall: Reading is not a single, undistracted stream of concentration. Has anyone read all the words of Proust, or War and Peace?

Audience member: Yes. But it was not normal circumstances.

Marshall: Right, most of the time, reading is fragmented.

Turning a Page as a Complex of Lightweight Navigational Acts

A series of actions: Constance is reading the first page of a review, but halfway through the article she turns the page halfway over, so she can see the next article while still reading the first one.

She looks at the cartoon before she goes to the next page because she thinks it’s funny.

She goes through the next page, which looks like a lengthy review, looks at the ads, because the likes to look at the ads.

She successfully flips over the magazine so that she can read the next article.

She changes the orientation of her hands so that she can comfortably read again.

I have so many videos of people moving their hands to their face or moving them when they’re

I’m going to claim that reading is social. Not that it is intensely individual, as many people may think.

“It is also worth noting that solitary reading always was, and still is, inherently social: how we read is ultimately determined by social convention and community membership”. -David Levy, Scrolling Forward: Making Sense of Documents in the Digital Age

Marshall: Now I’m going to bring up our old friend, the CSCW matrix.

When, Where, same time, different time, Same place, different place. It’s been around so long that I couldn’t figure out how to source it.

Audience: Stands for Computer Supported Cooperative Work.

In the upper left: reading together, same time, same place.

We were watching students read on the web and we seated each one in front of a computer. We just told them to ‘go and browse the web’. And very quickly they had organized themselves in twos or threes around the computers instead of individually exploring the web alone.

And then we did studies with an early Web TV, and I thought, “ ‘ho hum!’ big deal, the Web on your TV!”

But then I watched as one kid was messing around with the Web TV, and another kid joined him. Before long, they were negotiating about where to go next on the web.

And then there were situations designed to read socially, like reading groups.

One of the things I noticed is how people stayed together while reading together. One of the problems with some books is that people go to the used bookstore and buy different editions, and people all have to align in class on the same class. They’re all different ways people use to get to the same page. Chapters, indexes, page numbers, ect. What we noticed is that people can be productively engaged in the discussion but not actually on the same page. This sort of things people would get punished for.

Audience: Was it established why it was important to be on the same page? Reading together: on-the-spot research enhancing discussion or digression?

Marshall: Well, we did some studies where there would be a line in the reading like “Did they really hang dogs a witches?” This was an interesting quote so all the kids reading on their pocket PC’s began to look it up. Some teachers found it to be good, and others a distraction.

But a problem with sharing reading materials occurs when one tries to share them electronically, especially with a Kindle.

Audience: You can share books on a Kindle!

Marshall: Even DRM ones?

Audience: You can share them if they’re in the public domain.

But that’s not the same as sharing a book. The problem is that you have to have an ID or account to share that data. You can’t just pass it to the next person, like you would with an analog book. You can’t share the data itself, or annotations, or things you’ve torn out.

Speaking of tearing out data; we all have experienced this. Tearing out data makes us this of our mothers, our mothers or brothers or sisters, tearing something out and mailing it to us.

H3>A Few Questions About Sharing Encountered Information

How important/ubiquitous is the information? Do people cut out things to annoy people?

It’s kind of like, you buy a magazine because of the things you might find in there. But you don’t know what’s going to be in there.

Audience: I now look at people’s Twitter feeds to see what I should look at.

At this point, @brampitoyo said (on Twitter) “@caseorganic Twitter is made for sharing artifacts encountered everywhere else. RT is one of the forms.”

Marshall: What are some of the reasons people share?

1. Sharing for mutual awareness.

2. At work, in customer-focused jobs.

3. At home, keeping up with friends and family
short of a way to keep in synch.

4. Sharing to educate or raise consciousness. Valued by sender — perhaps not by receiver.
Mostly occurred for personal topics/home

Audience: I was thinking with Twitter how funny it is, how the more boring Twitter users just send out links, and we don’t get to know them as person.

Audience: Well, I like those people!

5. Sharing to strengthen social ties
“I’m thinking of you”
“We have common concerns”
“We have the same sense of humor”.

Audience: Or sometimes you’re sharing to make people think you’re smart

Yes, we just notice it because it’s so obnoxious, but it’s rally not that prevalent. Just sharing knowledge to show off.

Audience; Or sharing to “hint”, like “I’m thinking about getting a camera”.

P2, a high school student, receives links to online article from her dad sometimes as often as 2 or 3 times a day. She usually reads he article son the screen and doesn’t keep them. For example her dad recently sent her an article from the NY Times. “Sending these articles is nice. I don’t know how we started doing it, but it feels nice to know people are thinking about you. It’s our way of keeping in touch.

Marshall: Here’s an example of sharing to educate.

P15 has a pre-adolescent son has been diagnosed with Asperger’s Syndrome, a form of high functioning autism. The mother found an article on educating children with Asperger’s syndrome and photocopied the “really good” article from Time. Then she told the her son’s teacher that she should read it.

The Social Role of Sharing: Myth Busting

All four participants in our study shared information. None of them dominated in sharing the inormation, and none of them were the single sharers of information.

This busts the idea of people setting themselves up as “information brokers’ not many people just
send out completely, or one-way. Everyone sends out a few links.

Audience: There are some people on Twitter who Retweet. I don’t really like that.

Audience: Tell them!

Marshall: I’m worried about you and Twitter. We should talk later.

Audience: I work alone, so it’s my water cooler that I check every few hours.

Marshall: Still, I think you’re spending too much time on it.

It’s more complicated than that!

Riox looked at why people share or don’t share data.

Do I have the recipients email address at hand?
What will it look like?
Will this seem impersonal?
Will the Email look like spam?
(Riox, 2000).

Form is important.

A technological solution for sharing should:

-Present a sense of layout and article boundaries.
-Allow the sender to limit or expand scope or context (compare sending a photo plus text vs. part of text).

Modes of Sharing are Important

“My plan is to actually give a hardcopy of an article from nature to him and talk to him about it, rather than just put it in his inbox because he’d kind of wonder where it came from or why he was getting it. And I’d rather say, hey, I saw this online and it’s pretty interesting. Check it out”.

Because he wants to get this higher into another person’s attention instead of the low attention the recipient might give the article should he receive it through a digital source.

“I have come to view margins as a literary commons with grazing room from everyone - the more, the merrier”. - Anne Fadiman, Ex Libris : Confessions of a Common Reader, London : Penguin Books, 1998.

Of course, sharing annotations is more complicated than it looks.

See, for example, Shipman et al., ECDL 2003.

I was working at Microsoft Research and a guy on my team said, “wouldn’t it be cool if the annotations you wrote would be sent to the author of the book?” and I said, “No! I’d be dead!”.

But, I thought, is there a way to take multiple highlighting, annotations of multiple copies of the same book and see commonalities between them, in order to deduct the most useful pieces of text — a sort of wisdom of crowds sort of boil-down?

Annotations in the Aggregate

Consensus is significantly more common than predicted by strict probabilistic calculations of overlap.

Annotators converge on important text that is different than the text that the authors and publisher designate as important.

Annotation; collective effects. If you had dozens and dozens of books, could you use a ‘wisdom of crowds approach to zoom in on something that was important? Something that many different people underlined across all of the books? Some essential passage?

Audience: The Folksonomy of Cliffnotes? Is that what you’re getting at?

Marshall: Maybe… Kind of.

Audience: Or like a Wiki?

Collaboration and reading technologies; What of displays - are we thinking enough about “looking on” or shared focus?

How do social expectations interact with restrictions introduced by Digital Rights Management?

Which collaboration architectures will work for people using the same collections (i.e…annotation, reading rooms, bookmark servers)?

Are there new modes of collaboration enabled by digital devices?

Collaborators:

XLibris studies: Morgan price, Bill Schilit, and Gene Golovchinsky at FXPAL.

About Cathy Marshall

Cathy Marshall is a Senior Researcher at Microsoft Research, Silicon Valley; she has knocked around in both the product and research divisions at Microsoft. Cathy has long worked in the disciplinary interstices of computer science, information science, and the humanities, with occasional collaborations in the arts and the sciences. She was a long-time member of the research staff at Xerox PARC and is an affiliate of the Center for the Study of Digital Libraries at Texas A&M University. Cathy won the ACM Hypertext conference’s best paper award in 1998 and 1999, and the best paper award at the IEEE/ACM Joint Conference on Digital Libraries in 1998 and 2008. She has delivered keynotes at WWW, Hypertext, Usenix FAST, CNI, VALA, ACH-ALLC, and a variety of other CS and LIS venues.
MS Reader study:
Contact info: http://www.csdl.tamu.edu/~marshall

cathymr [at] Microsoft [dot] com.

Amber Case is a Cyborg Anthropologist studying the effects of technology on the way humans think, communicate, and act. She can be reached at caseorganic [at] gmail [dot] com or on Twitter @caseorganic.

PHP: Adding SMS to Trimet TransitTracker was an event that occurred tonight from 6:30-8:00Pm at CubeSpace.

How to Get Portland Trimet arrival times through SMS

Simply text “pdxt {stop_id}” to 368674

For example, texting…

pdxt 8334 to DOTORG (368674) will return results similar to this <—-

Sam Keen demonstrated how he took the existing Trimet TransitTracker service and enabled it with SMS access. This involved building a small ‘Translation’ web service to convert between the Trimet web api and the SMS gateway API.

“You have to build an app that proxies these requests for you,” Keen said.

“People would have a chat client and would be chatting with your system. XMPP response”.

Concerns

Getting the data to the user on time. A fifteen minute delay would make the service relatively less useful.

Security issues, in sending bank data over the phone.

There was discussion about taking this app to higher levels such as allowing texting to get bank balences.

Open Open

At one point, one of the group members pointed out a security risk with the site, to which Sam Keen said he’d have to tell Apache to treat it as php, “It’s Opensource…very open.”

Resources

DotGo.org

CNN News Headlines (cnn.com)
Text “cnn” to the phone number DOTCOM (368266).

Textmarks.com

Uses 41411.

ZeepMobile.com

Uses the code (88147).
You also have to sign up to an API key. Sam Keen says that “They’re pretty new, but definitely worth checking out”.

During the php code demonstration, Keen used Zend Studio for Eclipse, which is not free. However, he recommended NetBeams from Sun Microsystems.

Sam Keen also works on Shizzow, a local Portland Geolocal Social Network system. Read more about him at Portland on Fire, and you can follow him on Twitter.

You can find out more about Trimet through SMS at PDXT.org

I wrote my thesis on the application of Cyborg Anthropology to Cell Phone use. Since then, I’ve had numerous requests to download it.

It is due to these requests that I’ve made it downloadable from this site. The title of it is Cell Phones and its Technosocial Sites of Engagement. If you have any questions, please feel free to contact me via E-mail or via @caseorganic on Twitter.

Abstract

“This paper provides examination of the effects of widespread mobile telephony on the social and spatial relations of individuals in the postmodern state. This is the realm of Cyborg Anthropology, which, according to co-developer Donna Haraway, “explores the production of humanness through machines” (Gray 1993:342). The widespread adoption of the cell phone has morphed five aspects that Zygmunt Bauman (2000) considered to be the basis of share human life: emancipation, individuality, time/space, community, and work. Changes to individuality and community can be described through an analysis of the constructions of public and private space.When the public sphere becomes completely private the social sphere will become public again, but the field of interaction will be global instead of local. The conclusions gathered from an analysis of these spaces will be used to show how cell phones have changed the construction time/space and emancipation of the human in the postmodern state. This paper discusses the effects of mobile telephony on emancipation, individuality, time/space and community through the theoretical lenses of Erving Goffman, Victor Turner, Marc Augé, Donna Haraway, and Bruno Latour.”

Thesis Excerpt

“The airport terminal is a sign of mass transit in the modern age. It is a place that is by its very nature liminal, because it is neither ‘here nor there’ and serves as a transition point from visitors that just came from ‘here’, and are going to ‘there’. “If a place can be defined as relational, or historical, or concerned with identity, then a space which cannot be defined as relational, or historical, or concerned with identity will be a non-place” (Augé, 1995:77-78). The airport terminal is a place that is not concerned with identity or the historical or the relational, and thus Marc Augé would call it a non-space. An airport is a non-place that has tangible weight and space, but the cell phone’s space is compressed and unseen. If the space in which the cell phone exists is a place, then where does that place lie? If the cell phone’s technosocial manifestation lies on the realm of the unseen, the auditory extra-terrain, it would stand to reason that in Marc Augé’s perspective, the cell phone exists as a non-place. However, the cell phone, while not seen, can be heard, and the cell phone’s technosocial manifestation concerns a real social connection that, while neither ‘here nor there’, has historical and relational aspects. The cell phone, in providing a link to the historical and relational aspects of a social existence, also provides a link to identity. The auditory realm of the cell phone is a place.

Table of Contents

I. Abstract

II. Introduction

III. The Actor Network and the Technosocial Hybrid

IV. Constructions of Liminality

1. ‘Put that Dog on Hold!’ Canine Companions and RCF

V. Constructions of the Public and the Private

1. The Landscape of the Landline

2. Face-Saving and Cell Phone Use

3. Privacy and Boundary Maintenance

4. Negotiating Temporary Private Space

VI. Place and Non-Place

1. Time/Space Compression

2. Auditory Space as a Place

3. Connecting in Non-Places

VII. The Technosocial Womb

1. The Allure of the Mobile Auditory Place

2. Face Maintenance and Personal Ethnomethodologies

VIII. Conclusions on Cell Phones and Modernity IX. References

About the Author

Amber Case is a Cyborg Anthropologist and Social Media Consultant based out of Portland, Oregon. Her current speaking venture is at Inverge, the Interactive Convergence Conference.

Urban Grind North West is, I think, the predominate manufacturer of Twitter synchronicities in PDX” - Jeremy Wilkin, via Twitter.

An amazing discussion happened today between a number of Tweeple, namely Gabriel (@sirgabe) and @jerwilkins of Tinderbox Creative. Of course, @brampitoyo was there, and @donpdonp & @pdxflaneur also stopped by. Also, @xtalwiese was there for a bit (but had to leave for Psychology class in the middle).

I wish I could have typed more about what was said during this encounter, but it was too loud at Urban Grind to use a tape recorder. The following is a brief recap.

A Discussion Begins

The conversation started with various subjects, business cards were exchanged, and favorite websites were visited and recommended. But quickly the conversation turned towards the future of technology. A bit of Cyborg Anthropology was discussed (as @jerwilkins knows a classmate of mine who took Cyborg Anthropology a year before me), which morphed into a discussion of the new physical and sensory boundaries Internet access has given humans.

Amber: With a cell phone, the capability of your ear has been expanded thousands of miles. With a computer, your hands can take you to Japan and back in seconds. With the profiles you’ve created, you can literally be in 400 places at once, while others interact with the pieces of yourself you’ve saved different times and spaces.

Bram: What is that called? Omniscience.

Amber: Omniscience, Omnipotence. There is such a great extension of the self/senses occuring!

A Short History of the Telephone

Amber: There was a lot of controversy when the first phone came out. Some people couldn’t wrap their heads around the idea that one would enjoy going into a closed room to talk at the walls. To disembody a voice, the essence of one’s character, and pipe it through a device, seemed literally insane!

Then came the cordless telephone. There’s a story behind this one. Innovation comes in amusing ways.

I met the grandson of the inventor of the cordless telephone at an SEO conference in February. He told me that his grandfather was sitting in a comfortable chair while watching television when the phone rang.

He said that he didn’t want to make the effort to get up and answer it. (In reality, he was a WWII veteran and had lower back pains from his time in the military). George Sweigert actually used a part from his washing machine for the invention, and in doing so created the cordless telephone to releive the efforts of the handicapped (more on this on the Wikipedia article on George Sweigert).

And with the arrival of the mobile phone on the scene, speech suddenly became mobile. The ability to talk in virtually any segment of time and space became available (provided reception existed).

The Rise of Mobile Communities

And now, communities also becoming untethered from time and space. As time and space compress, so does the amount of space it takes to represent community. People are coming back into social interaction from the formerly fragmented, private world of the suburbs. The current economy simply cannot withstand the amount of luxury and waste an expanded and separated social reality takes to run smoothly. I was reading a book at the Library of Congress on Urban Development that had a diagram of the back and forth flows a city makes when it expands to suburbs and then contracts back into itself. It’s a natural cycle, and we’re seeing a move back in with the help of mobile technologies and mobile communities.

With Twitter, it’s like having a mobile social group on hand at all times. Little friends in the palm of your hand or on your screen. An entire community that goes with you, wherever you are. A lot of people can Tweet with friends and family and stay connected across vast distances while at conferences. Formerly the speed of E-mail and Letters did not afford a level of real-time response that signifies belonging to a community.

Technology as a Mediating Vector

Jeremy: Technology I’m curious about the effects of these mediating vectors.
The cell phone instantly appearing, and then the fact that suddenly every has this amnesia about living before the cell phone’s existence.

The Emotive Epoch

Gabriel brought up the concept of the “Emotive Epoch”.

“Have you heard of it?” he asked us. “It’s a set of Emotional Hotkeys. You can send hot keys to any sort of emotional brain signal you sent out. You can use these to control games.”

Amber: Cool, so if you get really angry in Photoshop, a new file could be created!

Gabriel: (laughs) Yeah, it might be a little tricky for applications that aren’t games.

Jeremy: Using EEG readings and biofeedback mechanisms as interfaces is really starting to blur physical and mental boundaries.

Gabriel: There’s also The Audeo. It’s a voice box for people with Lou Gehrig’s Disease that helps people create queries via thought and then spits them back out as text to speech.

In the tests, they had people thinking a question in their minds, and then getting the feedback as text to speech in their headphones.

It’s incredible. Imagine thinking a search query to Google and then getting the response back in speech.

Jeremy: Yeah, (pauses) …”thanks Wikipedia!”

Amber: It’s interesting that these technologies are emerging because of a human pain. The fact that there is now a lot of money pouring into charities that support research to eliminate/solve human pain and suffering.

Jeremy: It’s kind of like Buddhism, really. Suffering is almost a vehicle of expansion.

In the beginning we start with the idea that something is inherently something that it should not be, and we ask ourselves, “how do we make it something that should be?

That plays really well into the hands of technology.

Amber: And in the Tao, there’s the concept of oneness and wholeness. Humans have always had this idea that they are separate from others, especially in suburban areas, where space is privatized, and personal vehicles abound. And there’s the moment when a child first recognizes the image in the mirror as a reflection, or an ‘other’, or of the mother as ‘other’.

Jeremy: The concept of ‘I’, instead of the idea that we’re all just extensions of this same basic thing.

The saddest thing is the words I, Me, Mine, like “this is the space that is me”.

Gabriel: There’s this norm that exists in identifying things by boundaries, but the box is just in our minds and we don’t realize that this box is inside out.

Jeremy: I think transcendence is about dissolving this box.

Gabriel: Then perhaps technology is a vehicle — we persue transcendence through technology.

Amber: What we’re experiencing right now is like a replica of the industrial revolution. The beginning of the 20th century saw massive amount of patent filings and new technological developments. It also saw the carving up of minor roads and the construction of massive buildings and highways.

Today we’re seeing all sorts of patents are being filed, but they’re being filed for ideas — for intellectual property. All sorts of new roads and buildings are being built, but they’re being built online. The difference is that tearing up a highway to make a redirect in the past cost millions of dollars and many months.

Now the time and space it takes to reroute traffic can be done by the simple implementation of a 301 Redirect, and this probably takes the relative equivalent of $20 of time and skill to pull off.

Jeremy: So then these redirects are protocols — symbolic protocols, of a more literal construction of highways. Data highways.

Amber: Yes. We’re becoming a more organic society as this happens. Traffic can adapt to changing conditions, and roads can change to accommodate new locations. The shape of space makes users move, and the direction and number of users shape space.

Sociologist Emelie Durkheim said that as a society matures, the whole of it changes from a mechanical state to an organic one. Things begin to flow more smoothly.

Cell Phones as Biological Cells

Amber: A cell in the human body has a phospholipid bilayer that keeps things out while keeping the important cellular organelles within its center. At the core lies the DNA of the cell, while the more temporary RNA that the cell uses to duplicate information has more mobility, especially in times of the protein manufacturing that goes on inside the cell.

In computing, the DNA is equivalent to hard drive memory, and the RNA the Random Access Memory, as RAM is more temporary memory. But there’s also the channel protein, which lets information in and out of a cell (on a cell phone this would be the imput keys), and the identification protein, which allows the ID of the cell phone to relay to cell phone towers. So cell phones really function like cells. The macro and the micro are self similar. We’re a self-similar universe.

Jeremy: Everything is based on organic data. Lots of machines are based on things that only animals can do. Airplanes, helicopters, ect.

——–

A Brief Note on E-mail and Twitter

Amber: In biochemistry, chemical reactions are helped along by catalyst. It takes a certian amount of activation energy for a chemical reaction to occur, and if there is not enough activation energy, the reactor halts and never happens.

The activation energy to author an E-mail is often higher for the user than a short tweet in Twitter, and thus a user, once acclimatized to the Tweet-space, will find that the profile to interaction ratio is higher than one’s E-mail list. The reduction of time and space that exists in the world of Twitter acts as a catalyst for greater communication.

Greater communication leads to smoother and more enjoyable conversations in real time and space, as Twitter members are used to conversing quickly about a number of things. Bram Pitoyo and I also noticed that everyone we meet from Twitter is highly involved with a particular interest, be it a company or a project or talent.

15 Megabytes of Fame

One of my coworkers told me that social media was no longer about having 15 minutes of fame, but having 15 megabytes of fame. And those 15 megabytes can be unevently distributed across many sites and times.

Next time there will be a better portrait of the discussion. I am slowly practicing towards an adequate representation of events.

It’s been a big week in Portland Tech, and it’s still going strong tonight with the Demolicious/Portland Web Innovators event at Cubespace. What is Cubespace? Rental office space for start-ups, consultants, and freelancers. What is Demolicious? 5 project presentations, 10 minutes per project. It basically means that a bunch of innovative people in the room, watching, sharing, and presenting prodigious pre-beta/beta/live web projects. Good stuff. Gone is the era of stale doughnuts and flatlined agendas. This stuff is groundbreaking, interactive and sweetopian.

There’s also beer here, provided by MyStrands, a social/community/aggregator startup based on music sharing (currently in Beta edition, but I can send you an invite).

There’s probably about 50 people here. A lot of faces from last night’s Gary Vanerchuck event at Portland’s ad agency Weiden+Kennedy, and W+K’s Monday Lunch 2.0 Event.

If you’re curious about what’s going on in the Portland Tech scene, and want to join in on some of these events, check out the next events at Yahoo’s Upcoming! website. (The next Lunch 2.0 Event is on July 16th at Souk!)

Presentation Map:

* Kevin Chen, Metroseeq
* Don Park, Do-it-yourself Friendfeed
* Matt King, Interface Content Management Framework
* Mounir Shita, GoLife Mobile
* Lev Tsypin, Green Renter

The first presenter is Kevin Chen of Metroseeq

“Metroseeq is a location-based search engine that aggregates offline deals,” says Chen.

The ability for users to be able to find information from both offline and online sources effectively is the difference between Citysearch and Yelp.

But there’s more - the website also digitizes coupons. Chen tries to demonstrate this with a manila envelope full of paper coupons, but accidentally drops them all over the floor. It’s great, because shows his point even more. Then Chen navigates to the screen, where coupons for each listed business have coupons available for online users. It’s very nice.

Number two: Don Park, with Do-it-yourself Friendfeed

He’s working on solving the problem that everyone faces when they join social networks and have to re-enter all of their social connections. “When you’re joining a new social network,” he says, “you want to bring your friends with you.” Everyone’s data is locked up in different silos. There’s the Twitter silo, and the FriendFeed silo, and the Digg silo.

The key is to drain the silos and bring the dis-separate user data into one place. Use an RSS reader to to it to conveniently track it, and you’ve got your own personal mini-PR system at your fingertips. Brilliant.

Park’s XFN Spider project utilizes the attributes attached to a user’s friends on Twitter, Digg and Wordpress to map out other connections and links associated with those users. The spider can show the blog, Facebook profile, news sources and other pointers that contain the user’s profile/identity attributes, and consolidate them in one resource list.

“Your friendview in Twitter only allows 50 ids to display at one time,” says Park.  “A spider can index all of those ids…far past the 50 it allows in its display.” Attach an RSS reader to this process, and you’ll be able to read every RSS feed that your friends are reading.

The spill-over of extensive blogroll links on Wordpress and other Blogging sites can be put to good use by using attributes to track data.

He then uses Firebug to “inspect” one of his friends in Twitter. The whole sequence of links becomes a fractal. If someone The RSS does the updating. “You don’t have to depend on any other location to do the updating.” The speed at which you gain information is And it can go infinite levels deep. That’s a lot of Web 2.0 fractals. The downside? It’s kind of slow. But what is slowness compared to a social media site that’s often fail whaled?

Try it out at: http://donpark.org/spider/

Presenter numero tres: An Interface Content Management Framework, presented by Matt King

“I’m going to show you a content management system that builds content management systems.” he says. He then states that he’s going to build a fan site about the A-Team, because it rocks, and that he’s going to build the website in the next 10 minutes. He then brings up barebones interface. “Just to show you that I don’t have any tricks up my sleeve…” he points to the projection screen, “there’s no pages here”.

So he starts by adding a page. The audience watches.  Click. Click. This page is done.  “Lets hit save,” he says, “then we’ll add a page about the show, I guess.” He points out that you don’t have to assign a slug or a template. The site will do it for you.

The he does a pages about the A Team’s Van, because “the van warrants a page in and of itself, because it’s so cool.” Users can use templates to pull content in from the CMS.

The structure of the pages is easily modified, with the database automatically updating the url structure. Pages can also be infinitely nested.

King begins to add some dynamic content for the episodes and the characters. He does it this by adding models. “You can add as many as you want,” he states, explaining that “Models are the dynamic content of your site.”

There’s more. You can add as many fields to your content types as you like. You can upload images if you want.  Add a location and the database will automatically give you an address and will geocode it. (this system reminds me of an ultra-fast, ultra light version of Drupal).

Once the page structure has been created and set, one can instantly start adding content to it. Models can all be associated with each other. This part is kinda meta-style.

Season:

Associations: “has many”

Volia.

Like some sort of computer chef, King previews the site. “And then we’ll go to the page here,” he says, and “out pops a really nice page.” Watching King make a website is like watching a chef make something, put it in the oven, pause the camera, and take it out again, completely finished. Except there’s no baking time.

“Okay, I cheated. I did the templates beforehand”. The audience laughs.

“Go to seasons,” he says, ” and Pick a season. We’ll actually get to see what episodes are associated with it.”

Lastly, when you add content it instantly gets an API. King says that they used this for a few flash-based websites. The websites didn’t even need to use html, “just our API”. Nice.

Q+A:

“Is this internal only?”

“We’re trying to make this a base camp-type setup for it, so that you can sign up and get an instance of this development”.

“As long as we can get a website setup for it”, says King’s partner.

Matt King’s website is here, in case you feel like checking it out. He’s done a variety of other tech experiments. Perhaps you can use Don Park’s spider to find them all.

Four: Mounir Shita, from GoLife Mobile

He’s presenting a mobile application platform for mobile applications. He shows a Traffic Camera Widget.

He accesses the platform on a sort of mobile device emulator. Then he swaps out the data source object without changing the code. “You can tie these UI components to different devices,” he says, “like switching one component traffic feed (Oregon) to another (Arizona).”

Simplified overview of the platform:

A widget contains UI components. UI components are attached to sources.

Platform layercake:

XML (standard Internet), SMS Vado (cell phone), HTML (iphone)

(Gateway)

(Virtual Widget Layer)

Action Layer (Show lists) (Show traffic information) (View article) (Write article)

(Personalization layer) (Content enhancement layer)

(Data Access Layer).

Simple use case: Person x wishes to find closest Starbucks. But a mobile device should also figure out where friends are. Mobile device will go and figure out where friends are and recommend a location on the basis of nearness. The device will then tell you where location is, how to get there, inform your friends of your trajectory, and smoothly handle any details, should they arrive.

A mobile device should also show you the menu options, deals, and drink selection of the location as well.  Dynamically. You shouldn’t be telling every single application what you like and what you don’t like. “it’s very very semantic”, he points out, “you’re plugging in very very small semantic codes that plug and play together”. On the whole, these semantic codes help mobile nomads get together on the fly.

It’s as semantic as a roving a meeting maker that negotiates meetups across dynamic time and space, as if the entire geography were a mobile, roaming office.

The website meta tag states that “GoLife Mobile is erasing the barriers between the physical and electronic worlds. We let your mobile device get to know you, so it can…” Well…you know. Here’s the website, if you’re intrigued.

Finally: Green Renter, presented by Lev Tsypin

Green Renter is a database of Green buildings available in the Portland area. Tsypin states that this database is location-agnostic. It has data values for the Portland area because it was birthed here, but should expand to encapsulate every real estate area.

There’s a featured building, and a cetegory for renters and owners. A real estate site that satisfies a eco-niche. A nice feature of the site is that it provides a list of features like:

The Building’s surroundings…

Community resources (i.e. libraries nearby)

Services (i.e. grocery stores nearby)

Public transit nearby

Car share vehicle nearby

Bike lanes/paths nearby

Park/open space/wildlife areas nearby

The same type of list is available for building materials, like non-toxic concrete mix, and bike racks.

All of these categories and feature layers aggregate together to form the context of a ‘Green Score’, a scoring system similar to Google’s Quality Score or Page Rank. Over time, this will hopefully spur the community transparency and ethics which will lead to more green buildings.

Something Green Renter wants to include in the future is a glossary for their green categorization system. Including this glossary allow the side an educational/resource component for those who with to learn about how to find/develop increasingly sustainable and environmentally friendly buildings. It’s like the etiquette of a website that’s been correctly structured according to W3C standards or SEO code.

Visitors can utilize an aggregate map of all buildings in a given area and filter out which buildings have vacancies or not, or which buildings have LEED certifications for green building.

The site also has a blog that links to green events that are happening around town. In this way, Green Renter can bolster the education and awareness of its community of readers, but can also connect those readers to other individuals who are also interested in living in sustainable architectures.

The add building feature allows users to  add commercial or residential property to the site, with property details, contact info, pictures, and renting or leasing information. It’s like a social network for the buildings themselves. Each building with its own avatar and characteristics. Pretty nifty.

The founders also own greenowner.com and are looking into develop that, but feel it is more important to really nail down a niche before going on to develop other things.

When addressing the massive market share that Craigslist holds over the rental/leasing market, Tsypin says that “if you post your green building on Craigslist, you can provide a link back to the site so that your viewers can see all of the green features and details of the building.” In this way, Criagslist and Green Renter can form a symbiotic relationship with one another. A Craisglist listing for a Green Building can function as a starting point into a extended database full of information about the given property, hosted by Green Renter.

And yes, the site supports OpenID.

GreenRenter is alive and well at http://greenrenter.com.

In Essence…

There is, of course, much more to say. I’ll leave you to analyize the nitty gritty stuff and add details. I left out a lot of important things, but it is late and there are only 110 hours in my workweek to get things done.

As always, I am blown away by the things that are happening in the Portland Web Community. Something amazing is happening in Portland. I’ve never seen anything like it. Everyone I meet is always working on something so interesting, and has an positive and innovative mindset on their shoulders. I’m eager to see what’s next.

Special thanks to Portland Web Innovators, Cubespace, and all those who presented. Impressive awesomeness. Bram Pitoyo inspired me to do this write up, but this pales in comparison to his precise assemblages of brilliant journalistic data.

Thanks for reading, and please excuse any inaccuracies incurred based on my Strands-sponsored state.

If you’re on Twitter, I’m @caseorganic. I’d love to follow and meet more of you.

The modular, semantic, “lego-like” shape of Web 3.0 is beginning to manifest.