Today I was excited to speak at BoCo, a great new conference developed by the Boulder Tech Community, especially Andrew Hyde. Rick Turoczy was there, among other awesome Portlanders, San Fransiscans, and Boulderites. It  was a sunny day and there were beautiful mountains all around. The morning sessions dealt with food and music and were very wonderful to listen to.

I spoke about Cyborg Anthropology, which is the study of human computer interactions and how technology affects the way in which we communicate with one another.

We Are All Cyborgs

When you read this, you are acting as a low-tech cyborg, because you are using a computer to view text that I have written. My writing is stored here in my website, part of my actor network of external technological devices that, when taken together, comprise my technosocial self. As cavemen, we began skipping evolution by crafting spears instead of growing teeth. We began making hammers as extensions of our fists.

My social self is part technology and part human. My technological self does a lot of networking for me through my social networking profiles and my Google search results. So do yours (if you have them). My technosocial avatar of a self networks for me when I’m not there.

Distributed Social Selves

Each piece of my distributed social identity leaves a geological trail of past self that my present self can interact with. These all comprise my future self, which your future self or selves will most undoubtedly interact with. The online optimization of self, when coupled with the analog optimization of self (i.e. real-life networking, person to person) is the creation of a stable identity that is uniformly distributed and presented all over the web.

Technology Resembles Magic

Technology is almost magical. Like the scrying pool of the past (or of fantasy novels), the iPhone or computer monitor allows us to view anything anywhere in the world through YouTube and Twitter, News sites and Facebook. We can summon up an image with a simple spell (a simple text entry into Google search or Twitter search) and we can extend our speech and ears across very large distances in seconds with the mere touch of a button.

Technology Gives Us Superpowers

Technology, when used well, gives us amazing superpowers. We are like gods, until we forget to charge our batteries. We are like gods, until we forget to upgrade our devices to the most recent operating system or device number. Our external prosthetic devices turn against us when they get old. Our old clothes go out of style. Our brick phones make us get laughed at in the streets.

From Physical Transportation to Mental Transportation

In the same way that cars transport our physical bodies, computers and cell phones transport our spiritual bodies. Don’t like the word spiritual? Use the word mind instead. We’re increasingly entering into a world of mental machines - mental transportation devices. These devices transmit our thoughts invisibly to others. They are taking up smaller amounts of space, until vehicles, who require increasingly large highways.

Mental Traffic Jams

We have traffic jams, too. Mental traffic jams. Jams on Twitter. Twitter fails. Rush hour around important events and deaths and wars and crises. We can now have multiple views of the same event.

Telephonic Schizophrenia

When telephone technology first came out, people felt it was crazy. The idea of going into a room and speaking into a machine sounded schizophrenic.

More

There is more: enough to fill up a hour and a half speech, but I’ll leave that to you to see the next time I speak. Until then, you can follow me on Twitter @caseorganic, or you can check out BoCo.

On Thursday, June 4th, 2009, members of the Portland Advertising, Tech, PR and Social Media community gathered to watch a panel event called “Who Killed Social Media?”. It was moderated by Marshall Kirkpatrick @marshallk, VP of Read Write Web, and one of the most prolific and RSS-informed people in the technosocial universe. The panel was a partnership between Portland’s Nemo Design (who graciously provided beer and a nice meeting space), and Group Y Network.

Marshall started off the panel by saying that terms are strange, for instance, “social media tends to be a little bit more broadcast and marketed, vs. the social web, which is a little more a way of life”.
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Social Media Panelists

James Todd - @jwtodd

Software Engineer - Worked at Sun for over 50 years. Involved with Twine.

Lee Crane - @leecrane

Action Sports Media Veteran (Does that mean he’s wounded?), and proud blogger.

Matt Savarino - @Ridertech

K2, worked with the XGames.

Tony Welch - @frostola

Leads the Social Media strategy at HP, does the social media strategy for the laptop division.

Dave Allen - @pampelmoose

Community Manager, Director of Insights, Nemo Design

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Who Killed Social Media? - The Panel Begins

Marshall Kirkpatrick: Just like when you open a fortune cookie and add “in bed” to the end, we add the “how will it make money”, “how will we market it” to the end of each social media question.

First question was for Tony,

Tony Welch: The alpha geeks validate our technologies. There is someone you go to when you want to know about computers. They validate what HP is doing. From there, hopefully you can use that relationship to bridge down to the rest of the mass audience.

James Todd told everyone go to Twine.com, and said this name multiple times throughout the panel. But by the end, it was apparent that he truly believed in twine and how it is a true filter for information streams, be it social or not.

Marshall Kirkpatrick: Twine is like a social bookmarking tool that automatically grabs material from the content of web pages and places in a tagged, semantically linked structure. Last month, Twine surpassed Delicious for number of unique visitors. Some people love Twine, but there’s also ample people who follow them around and criticize them.
–

The Semantic Web

James Todd: Semantics have been around for many ears. It’s pretty easy to screenscrape and provide APIs to that data, which Twitter does really well (it’s API). Down the road, consumers actualy have the ability to be in the driver’s seat.

The semantic space has really been driven by academics. While it is easy to talk the talk, you also have to walk the walk. Providing a list of distributed databases to provide access and crosslinking to those databases allows you to be able to know your customers much more.

The bar was set high; as Marshall said, he lives 5 years in the future and sometimes comes back to visit us. We hadn’t quite delivered some of the API features that we wanted to. Some of those future features. We use a lot of Open Source. A lot of it which only works on White Boards.

Let me just be really candid here — there’s been a lot of sidebar discussions. If you have a social application, you really have to have engagement. The promise has not really been delivered yet, but it is on the way. We’ve been a little bit burned by the alpha users in our experiences. We syndicate with Twitter now, and we’re getting a lot of people to use that. Really, we just want to average person to use it.

Marshall Kirkpatrick:
So, realizing that some of your critics have financial interests, realizing your shortcomings and working them out. But what James really wanted to talk about is the future and what’s coming down the night.

Not sure how many of you have heard of the new product Google Wave, but James has been following that particularly close, and if that’s one of the visions of the far-out future and how it can work…then.
–

Social Collaboration

James Todd: I have a problem with formal names, such as the Social Web. To me, I think the social web is just allowing people to communicate — bidirectional- back and forth. I think that what the Wave is going to allow collaboration. Allowing the average person to casually use applications. Google Wave allows people to do things on top of those applications naturally. It’s built on XMPP Jabber, which is the technology that instant messaging is built on. I think the consumer will be in the driver’s seat on which services will be allowed to integrate with each other.

I envision a point where pople will be able to choose which services to interoperate.

I used to work on a JUXTA project at SUN (where he worked for about 15 years), which we put XMPP on top of. This stuff can be small group oriented, which I really like better than large group orientated. I think that communication/collaboration is going to be the next bit thing.

Marshall Kirkpatrick: So the future will be a bunch if little groups talking with robots coming in giving updates on the snow conditions on the slop that the small group is going to go snowboarding on later.

So lets talk with Lee on the transition that we’re going to be going through in the transition from analog to digital media. He’s been in the television industry, but he’s also a blogger as well, so I think he has an understanding of this space really well.

The Transition from Traditional Media to Social Media

Lee Crane: When the cotton gin came, it actually made people’s jobs a lot easier. But now people want to be able to communicate 24 hours a day, so the marketer has to be available at all times. Traditionally, a marketer would make segments and send out some marketing, and set back and say “cool”. Now people know when they’d not doing a good job because no one is responding to it.

The difference is today that it is no longer the marketers that are doing the communicating — It’s the customers that are doing the communicating, and they’re doing it would your consent.

The difference being that it is…more difficult.

Marshall Kirkpatrick: Is it fair to say, lets not do push marketing media type stuff and instead communicate with our users, or…

Lee Crane: The media landscape is so fragmented now that people are being so bombarded with little bits of information that our job becomes bombarding them with lots of relevant information. The game becomes and instantaneous battle of having relevant information every minute of the day.

Marshall Kirkpatrick: While maintaining authenticity.

Dave Allen: Yes.

Marshall Kirkpatrick: So lets say someone was crazy enough to want to get into that, what do you think a good way to get into that would be?

Lee Crane: Well, it’s that if people are saying you have to Twitter, you HAVE to Twitter. When they say you have to Blog, you have to Blog. And the problem is that to understand it, you have to blog for a while.

There was a conference — and Ev was asked, “why is it that 50% of Twitter users don’t don’t Twitter after signup”.

When I first signed up, I didn’t have anyone to talk to, so there was no real point in updating.

That’s kind of what is happening, “there’s this Twitter thing going o, so we should have to Twitter. So can someone just say something that just happened in the Office?”.

Marshall Kirkpatrick: Let’s talk to Matt Savarino next. He has a lot of experience with Extreme sports, has long been interested in geolocation, and has a substantial Facebook presence.

The big question I have for you is, are all these freaky things you’ve been interested in finally picking up speed with the general market?

Matt Savarino: Basically, the question of who you know and where you’re at is becoming commonplace. I bet most brands here don’t have a mobile website, and they should. In the future, I think it is important that sites have one to prove that they are not subpar.

Marshall Kirkpatrick: We discussed youth marketing in general. Do you think that’s important now for people under the age of 25?

Youth Marketing

Matt Savarino: In my experience, kids don’t have the iPhone. They generally have ht free flip-phone, ect. Parents generally don’t invest in something that, if dropped once, will be broken (I don’t agree with this. I’ve seen 13 year olds with iPhones, the middle class market, definitely). But when I look at middle school kids now getting out from school, all of them have their heads down, texting.

–

Social Media Decision-making in a Multi-Channeled World

Marshall Kirkpatrick: We’re making decisions like that- do we do a mobile site, do we do a web app? It is difficult to have the conversations without first discussing ROI.

Matt Savarino: There is a large problem with having g the data be tracked, ROI tracked. The people who know and see and use these things, and the people who don’t. Justifying to them that if 30 people Tweet the post to their friends, that that has value, even if they didn’t buy a ticket. And with apps, I have to prove to them that I am giving them engagement, when they want me to give them traffic. But the problem is that these brands have traffic already, they just don’t have the engagement.

You can choose NOT to do it, but your competitor will. Burton snowboards doesn’t capitalize on Twitter, which is a tremendous opportunity for us to prove that we have something they don’t. Because they’re one of the biggest brands out there, and they’re not doing something important.

Marshall Kirkpatrick: Would you like to share your insurance analogy?
–

Social Media Insurance and the Case of Emusic.com

Dave Allen: It is difficult to convince executives to pay someone $55,000 a year to scrape the web. So I tell them, put that $55K into insurance. Because if your brand doesn’t own the message, the message owns the brand.

A company that did not share in this idea was Emusic, who was smashed this week.

833 people on Emusic’s blog said “Goodbye”, and Emusic did not respond.

One of the people who should’ve responded said, “I’m going to go on vacation for 2 weeks”, and, as you know, 2 weeks in Internet time is infinity.

What they ought to have done is completely pool their subscription base, 400,000 people, and say “hey, we’re thinking of acquiring the Sony music collection - are you interested?”. And I be you that 98% of those subscribers would’ve said, “no thank you”, and then set up a tiered system so that the 2% that is interested would pay for this additional music collection so that the rest of the subscriber base could’ve been grandfathered in and still had access to the independent music that they’d been so supportive of for the past 10 years.

They need to get the CEO onto Youtube to say, “I’m sorry, we blew it, really, really badly — and then apologize profusely to the subscriber base”.

Now that we have access 24/7 to spread our thoughts across the web, then

If you’re the manager of a brand, you have the ability to control the message - to jump in and interact with it, help shape it.

Marshall Kirkpatrick: (Sarcastic) Are you sure it wouldn’t just be a good idea to just be really nice, and just tell everyone about your products?

Dave Allen: Why should we do that?

Marshall Kirkpatrick: Because that’s what’s made money for the majority of people in this industry since the industry began.

Dave Allen: Well, that’s not how I make my living.

So, is Social Media Dead?

Rod Pitman (audience): Well, I have a question. Is social media dead? Isn’t that the name of this panel? And if not, why? I think that, if you don’t have a story, you’re dead.

Dave Allen: I agree. A story is necessary. But there is the name of the panel, which I am responsible for, and the question behind that is what is behind social media, and to also start a discussion.

Marshall Kirkpatrick: Would anyone else like to speak about push marketing pushed over social media tools, vs. the opposite, which is engagement?

Matt Saravino: Social media is by no means dead. I think that over time, your intent becomes obvious. So if your intent is that you’re going to constantly tell me that your products are 20% off, I’m going to realize that. To be genuine, and to realize that people can see right through you.

If you’re trying to broadcast deals, then call your Twitter account “BrandDeals” or something, so then people at least know what to expect.

Lee Crane: Social Media is not dead, it’s actually the other way around. The Social is killing the “media.”

Watch What You Predict

Tony Welch: How many of you do SEO or SEM? SEO and SEM will be dead as you know it within 6 months. Google is going to take into account now much more about what’s happening. Now, when people talk in your name, people will see social conversations about your company showing up in Google results, from Facebook, Twitter, Flickr. It’s now about brand management vs. SEO.

Dave Allen: Great, so you can take all that money you put into SEO and SEM and put it into community management. And you should not retain your assets but spread them as far and as wide as possible.

If we are moving away from SEO/SEM and into community and reputation, then it is of tremendous importance to protect and monitor communities and reputations.

Tony Welch: Anyone know what the second largest search engine is? Facebook. Twitter is coming next. People are spending a lot more on relationship analysis.

Self-Censoring and Social Media

Marcus Miller (audience): I guess that Dave has no self censoring problems. Tony you speak to - the idea that when you do any Twittering, then it is you. What degree do you find yourself self-censoring?

Tony Welch: There are some things I would love to Tweet about, but as I do work at HP, there are some constraints: for instance, I can’t just post anything because I’m also representing part of HP, and what I say can reflect on the brand.

Lee Crane: I use pseudonyms. I use fictional constructs, which also blog for me.

Dave Allen: Do you pay them well?

Lee Crane: I do. Very well.

Dave Allen: I’m not as wide-open as you think. I have a 30 second rule, and if it still reads well after that, I post it. I also don’t do anything online after 11 O’clock. Because I drink a glass a glass of wine. That’s a new rule I’ve decided to follow.

Technological Adoption and Social Class

Carri Bugbee (audience): brings up a questions about kids having flip phones, but per danah boyd’s research, social class plays a bit role in having iPhones or not. The man from New York who sent this question says, “all my kids have iPhones”.

Matt Savarino: That sounds like a very nice family to be in. But the majority of kids don’t have these technologies.

(break)

Lee Crane:Right now, it seems like there’s so much volume of information out there that we can ignore everything.

Marshall Kirkpatrick: Some people who tweet as many as 5 times a day feel like they’re flooding the world with too much information. I prefer to get RSS feeds from people and companies so I can keep track of all the the updates in an organized manner.

Community Management - Tracking the Social Web. Monitoring, then Participating

Tony Welch: We use a social media tracking program called Radian6 to track what’s happening on the social web. I’m not actually participating in conversations but am watching them happen.

Dave Allen: That’s classic community manager. Monitoring the network is the first step to maintaining reputation. You should not start right away by saying ‘We’re such-and-such a shoe brand”, or we have to jump in and get a Twitter or Facebook page, ect. If you don’t have a plan for that, it’s going got be a bit of a nightmare. There’s always this expectation or practice built around it. I wish there were such a way that I could get across to these companies about the need or them to have an insurance policy.

Tony Welch: One time, when I was looking at what people were saying about the community, and this one guy said, “I hate HP so much that it hurts when I pee”.

(Laughter)

Tony Welch: And so I think, what am I supposed to do what that? Do I engage? How do I engage?

Lee Crane: Well, he’s probably not using the product correctly.

(More laughter)

Nicole (audience): It’s not going to be who killed social media, but who killed the companies, because they didn’t participate? How, if you’re in one of these companies and have them understand the insurance principle, or the stupidity of companies?

Tony Welch: You pull up Google and pull up their name, you go to Twitter and pull up their name, you go to Facebook and pull up their name — and you say, “look at all of these people having conversations about your brand without you participating.

Panel Conclusions

The battery on my laptop died just before the end of the panel, but Ed Borasky (@znmeb) came up to the mike and asked a very potent question.

“Some people got in on the ground floor of Twitter,” said Ed, “but it’s too late to do that now. My question is what is the next service to get in on the ground floor of. For instance, there’s no way to be Scoble, or Oprah, now that it’s been done”.

I’m not sure who it was that responded, but a number of the panelists did, and the response was along the lines of personal branding. “There’s always opportunity to develop a brand. And there’s never been a chance to be Oprah,” they said.

Nate DiNiro (@unclenate“) also asked if social media was going to backlash, because now “aren’t we all just looking at screens?”. He wondered if there was a point when we wouldn’t be able to take the inflow of information anymore - when we would just ’snap’.

Dave Allen: I don’t think so. I’ve had a greater ability to meet people through Tweetups and get to know them in real life more than if I didn’t have the technology. In many ways, looking at a screen has made me more social.

The panel ended on a high note, with Dave Allen saying something really awesome, and the networking continued into the night, moving from Nemo to various bars and pubs. Thanks to everyone who helped up the event on, including Nemo Design, GroupY, and the panelists, and special thanks to Marshall Kirkpatrick, who did an excellent job of moderating.

Who Killed Social Media Recorded Livestream

If you missed the event, or want to make fun of the lousy job I did of trying to type way too quickly during it, then you can watch the saved livestream of Who Killed Social Media at USTREAM.

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Amber Case is a Cyborg Anthropologist and social media consultant living and working in Portland, Oregon. You can follow her on Twitter @caseorganic. She has a background in qualitative and quantitative analysis and is available for short-term projects involving new media, online presence, digital branding, data aggregation and event coverage. If you’re not on Twitter, reach her at caseorganic [at] gmail [dot] com.

Fictional character creation is a useful tool in creating an intriguing narrative that captures attention, especially since the character can be easily adapted to fit different digital spaces, such as Video, Microblogging, and Image sharing sites. Media diversity  is also useful in building and unifying online communities that access with media in separate channels.

Creating a consistent brand all through many all social sites one of the best ways to maximize the value of a character or brand campaign.

Ryan Summers and I created a presentation on how to track users across various social media sites using mostly free tools. It was given at Web Analytics Wednesday in Portland, Oregon.

History

A few weeks before the MITX awards ceremony, ISITE Design created a short video called “El Consultador” as an introduction to other agencies.

The El Consultador campaign generated diverse social data. This created issues with tracking data from multiple social media sites across problems with social media is that these is no singular way to gather and rank all of the data over time. Tools like Radian6 and Trucast are in use by larger agencies and businesses, but there exist an increasing amount of free tools for data visualization and engagement reporting that are available online.

This Powerpoint was made for an audible presentation. I collaborated with Ryan Summers of ISITE design on it and presented it at Web Analytics Wednesday. I will attempt to explain the results/processes in a textual manner here.

Profiles Created for the El Consultador Campaign

We used analytic data from Flickr, Youtube, Vimeo and Twitter to determine the most successful aspects of the campaign.

On Vimeo:
http://vimeo.com/2309025

On YouTube:
http://www.youtube.com/watch?v=Xz6jt_aSFg0

On Flickr:
http://flickr.com/photos/elconsultador/
(Workers at ISITE design superimposed the Consultador face onto a variety of characters in pop culture).

On Twitter:
http://twitter.com/elconsultador

——

Key Performance Indicators

We determined a number of Key Performance Indicators of the social media campaign.

-Direct awareness of ISITE design agency
-3rd part mentions
-Social media followers (number of Twitter followers, comments on YouTube, Vimeo, Flickr).
-Direct communication

YouTube Reports

We used YouTube reports to track the engagement with the video campaign.

Data tracked included:

-Age Demograpics
-Gender Demograpics
-Discovery Sources
-Timeline Trends

The campaign was viewed predominately by 26-45 year old males and mostly during and around the date of the MITX awards. This is the demographic it was aimed at.

Vimeo Stats

Vimeo is a high-quality Video sharing site with a limited but very engaged traffic demographic. We used Vimeo data to find more about who engaged with the campaign and compared it to YouTube data.

Flickr Reports

Flickr has a reporting tool for image views over time for every image. The data can be accessed with a premium Flickr account. We used this data to determine the most viewed (strongest/most impactful) pictures associated with El Consutador on the El Consultador account, and which images should be associated with the campaign on other sites (if future campaigns needed to be implemented).

Google Analytics

We used data from Google Analytics for the page on which El Consultador existed on the ISISTE Webpage. Data was tracked from the “El Consultator” and “MITX” keywords. New visitors and direct traffic were also analyzed.

Social Nodes

The campaign was picked up by three prominent bloggers, including Chris Brogan, Davaid Armano (VP of Experience Design with Critical Mass), and C.C. Chapman (Prominent figure in the community of podcasting, new media, cofounder of the Advanced Guard, a marketing company which focuses on utilizing social media and other emerging technologies).

Blogs linking to the campaigns were not found via inlink searches in Yahoo! Site Explorer, but with an intelligence feed created in Yahoo! Pipes (see below)

Tracking Overall Data

Custom intelligence feeds are useful for checking overall propagation of data. Yahoo! Pipes provides a free custom way to aggregate data across Google blog search, Google news, Technorati, Flickr, and Twitter.

———

Data Visualization and Tracking for Twitter

I presented an extended set of tools and data visualization methods for Twitter. Links for all of them are here:

Reports/Demographic Research:
Summize
http://tweetstats.com/

TweetVolume
http://tweetvolume.com/

Twitter Mobile (vs. Twitter in browser)
http://m.twitter.com/home

Neoformix Twitter Stream Graphs
http://www.neoformix.com/Projects/TwitterStreamGraphs/view.php (I provided a live demo of this).

Twitter Stream Graphs are a simple way to rsearch keyword volume associated with a brand or campaign. Neoformix also tracks keywords over time, meaning that one can see when a certain keyword became popular.
——–

Future Suggestions:
More Flickr photos could be linked to all of the other accounts, such as Flickr, Youtube, and Vimeo. Linking together social media campaigns in a more robust fashion will affect CTR’s by making the campaign spreadable across various demographic profiles and types of social media users.

——-

Amber Case is a Cyborg Anthropologist who studies new media and the relationship between humans and computers. She enjoys data visualization (click for more info on conference tracking), search engine optimization (ask), and how marketing works in the online ecosystem.

She graduated from Lewis & Clark College in May 2008 with a degree in Sociology/Anthropology and wrote her thesis on cell phones and the effect of technology on cultural constructions of space and privacy.

You can follow her on Twitter @caseorganic, or drop her an E-mail at caseorganic[at]gmai[dot]com. She’s spoken at various conferences including MIT’s Futures of Entertainment 3, Inverge: The Interactive Convergence Conferece, Ignite Portland, and Ignite Boulder.

She also blogs at Nerdabout.com and http://www.blog.makerlab.org, a Portland new media incubator. She founded CyborgCamp, an unconference on the future of humans and technology. She is also involved with building and studying electronics with DorkbotPDX.

I wanted to write about this before, but I had to wait until everything was secured and verified.

In September, Steve Gehlen invited me to speak about Cyborg Anthropology at Inverge: The Interactive Convergence Conference on September 5th of this year. The conference was a refreshing and entertaining look at where entertainment, art, culture, business, and social media are going. The keynote was Joshua Green of MIT’s Convergence Culture Consortium.

After Inverge, Joshua and I compared theorists and research, and had a great time socializing along with all of the other conference attendees and speakers. A month later, Joshua informed me of a conference at MIT called the Futures of Entertainment, and wondered if I would be interested in being on a panel on social media. He said that my analysis and understanding of both the academic and corporate world would provide a useful bridge between two separate fields.

Convergence culture has moved swiftly from buzzword to industry logic. The creation of transmedia storyworlds, understanding how to appeal to migratory audiences, and the production of digital extensions for traditional materials are becoming the bread and butter of working in the media. Futures of Entertainment 3 once again brings together key industry leaders who are shaping these new directions in our culture and academic scholars immersed in the investigation the social, cultural, political, economic, and technological implications of these changes in our media landscape. This year’s conference will work to bring together the themes from last year - media spreadability, audiences and value, social media, distribution - with the consortium’s new projects in moving towards an increasingly global view of media convergence and flow. Topics for this year’s panels include global distribution systems and the challenges of moving content across borders, transmedia and world building, comics and commerce, social media and spreadability, and renewed discussion on how and why to measure audience value.

I very carefully prepared two forms of submission — one on Cyborg Anthropology from the academic perspective, and another from the business perspective.

However, I feel that what I am doing pales in comparison to the accomplishments of those whom I will be participating with. I am both honored and overwhelmed by this opportunity. I hope to be able to add value to some aspect of the conference.

I’ll be participating on the social media panel, which is described as follows:

“Moving lives online, creating conversations across geography, connecting with consumers - how is social media defining the current entertainment landscape? As people not only put more content online, but conduct more of their daily lives in networked spaces and via social networking sites, how are social media influencing how we think of audiences? Video-sharing platforms have changed how we think of production and distribution, and Facebook gifts point to the value of virtual properties, how are these sites enabling other processes of production or distribution practices. Spaces where commercial and community purposes intertwine, what are the implications for privacy, content management, and identity construction of social media? How have they impacted notions of civic engagement?”

Conference Attendees

Kim Moses - Executive Producer, The Ghost Whisperer, Lost, Medium, Yochai Benkler - Harvard Law School, The Wealth of Networks (Yale University Press), John Caldwell - UCLA, Production Culture (Duke University Press), Henry Jenkins - MIT, Convergence Culture: Where Old and New Media Collide (NYU Press), Alex McDowell - Production Designer, The Watchmen, Kevin Slavin - Area/Code, Sabrina Caluori - Director, Marketing and Promotions, HBO Online, Grant McCracken - Transformations: Identity Construction in Contemporary Culture (Indiana University Press), Donald K Ranvaud - Buena Onda Films, Amanda Lotz - University of Michigan, The Television Will be Revolutionized (NYU Press), Gail De Kosknik - UC Berkeley, How to Save Soap Opera: Histories and Futures of an Iconic Genre, Joe Marchese - socialvibe.com, Amber Case - Cyborg Anthropologist and Social Media Consultant, Hazelnut Consulting, Mauricio Mota - New Content (Brazil), Alisa Perren - Georgia State University, The Media Industry Studies Book (Blackwell Publishing)….more.

Steve Gehlen, Paige Saez (on a grant from PNCA) and Kris Krug will be flying out to join me at the conference. In case you’re in the area too, the conference information is as follows:

MIT’s Futures of Entertainment 3

Friday, Nov 21 8:30a to Saturday, Nov 22 8:30a
at Massachusetts Institute of Technology (MIT): Wong Auditorium, Cambridge, MA

Thanks

A great big thank you to everyone in the Portland Tech community for being supportive and welcoming of interdisciplinary thought. Special thanks to Joshua Green and Steve Gehlen.

—–

Amber Case is a Cyborg Anthropologist and New Media Consultant living in Portland, Oregon. You can follow her on Twitter @caseorganic.

This is the PowerPoint of a lightning talk given by Amber Case (@caseorganic) at Inverge: The Interactive Convergence Conference in Portland, Oregon on Sept 4+5th. NOTE: This was a 10-minute compressed presentation. From Telephone to Tweetup: an Abbreviated History of Technology and Social Exchange.

Some Theory Behind the Subject

The invention of the telephone ushered in an era of ‘on-demand’ social connection. These conversations were freeing, but were still limited to location and time. As communication technology matured, telephones became detached from their cords and were allowed to travel with their users.This detachment from location allowed conversation to happen in more times and more places. As the amount of time and space between nodes of connection decreased, the intersection of rapid news methods such as blogging, mobile technology, and chatrooms begin to merge. This convergence allowed dramatic increases in the ability to rapidly convey information to others. Instead of engaging with one person at a time, many are now capable of talking at once. No where is this more prevalent than on Twitter. It has found ways to connect communities, stave off suburban isolation, and warn of earthquakes before medical help can access them. The distance between individual and community will continue to decrease, and those products and services which decrease the amount of time and space it takes to create an action will be the most successful. Actions and devices will become lighter and lighter, and the social will continue to become more and more mobile. The convergence of various technologies will result in rapid learning and communication never imagined before. For details on the original event, look at the SlideShare Link.

Slideshow transcript

Slide 1: Every bullet point in this presentation is less than 140 characters.

Slide 2: This is because the text of these slides will also be broadcasted on Twitter at the time of this speech.

Slide 3: In this way, the speech can live in two places at once.

Slide 4: To one audience here at Inverge.

Slide 5: And also to 600+ followers on Twitter. [@Inverge] [#Inverge]

Slide 6: You can follow @caseorganic to see it in action.

Slide 7: [this is a waiting period because the Internet connection here is probably slow] @caseorganic

Slide 8: Hello.

Slide 9: My Name is Amber Case.

Slide 10: I am a Cyborg Anthropologist.

Slide 11: I study the symbiotic relationship between humans and computers…

Slide 12: And the psychology of space that is created by online environments.

Slide 13: Or, how the online experience is “ experienced” .

Slide 14: In Anthropology, one could call this a Digital Phenomenology

Slide 15: …

Slide 16: We live in a community that increasingly transcends time and space.

Slide 17: It is our relationship with technology that allows us extended capabilities.

Slide 18: Right now, search engines and people are interacting with your social profiles and websites.

Slide 19: While you aren’ t there.

Slide 20: And with social networking sites like Twitter, you can watch many conversations at once.

Slide 21: …

Slide 22: Consider Letter Writing, the first Internet.

Slide 23: The message to response ratio was very slow, but it was social.

Slide 24: Enter the Telephone.

Slide 25: Thus began the era of ‘ On Demand’ social communication.

Slide 26: This made the world very small.

Slide 27: You could stand on one side of the world, whisper something, and be heard on the other.

Slide 28: But to those who had never experienced a telephone, the device was as foreign as the Internet once was in 1993.

Slide 29: The fact that a human could speak into a machine and hear a voice on the other side gave the appearance of schizophrenia.

Slide 30: Over time, the strangeness of the new dissolved into formal society and the landline telephone started to get along with humans.

Slide 31: Those living in suburban communities were less capable of reaching actual members of society on a daily basis.

Slide 32: …and the telephone allowed them an escape from the isolation of industrial modernity.

Slide 33: But the telephone was limited by the length of its cord and its proximity to a phone jack.

Slide 34: So along came the cordless phone.

Slide 35: It was free! {yay!}

Slide 36: …to run around the house…

Slide 37: So then the Cell Phone arrived on the scene. {take that!}

Slide 38: While it was the least rooted to place,

Slide 39: The Cell Phone did not offer information transparency.

Slide 40: It only allowed one conversation at a time (excluding 3-way).

Slide 41: Cell Phone + Text allowed decentralized message access and multiple recipients, but limited message transparency.

Slide 42: Then Twitter happened.

Slide 43: It was not rooted to place and time.

Slide 44: It allowed multiple communication channels and recipients.

Slide 45: Users were praised for contribution and helpfulness to those in their network.

Slide 46: Why does it work?

Slide 47: Twitter is a centralized technosocial hybrid that asks a single question that can never be fully answered.

Slide 48: …

Slide 49: What

Slide 50: Are

Slide 51: You

Slide 52: Doing?

Slide 53: The question is asked by all, to all. Socialization is aided by machine.

Slide 54: The time and space it takes to absorb and disperse information is compressed.

Slide 55: Twitter takes advantage of the 4th Dimensionality of the Internet.

Slide 56: [Analog] [Demonstration]

Slide 57: Lets look at some Architectural Theory

Slide 58: “ Our daily existence is normally filled with short walks and passing through interfaces. It is not the number that we remember but rather the poor quality of them and the time spent in moving through them.\”

Slide 59: “ It is not the number that we remember but rather the poor quality of them and the time spent in moving through them.\”

Slide 60: “ Interference interchanges must be fast, convenient, comfortable, without undue effort in a controlled environment.”

Slide 61: The General Theory of Relativity

Slide 62: The shape of space makes people more, and people create the shape of space.

Slide 63: The Analog World is full of Friction

Slide 64: The level of Friction in the Digital world has far less.

Slide 65: Online, we are capable of innovating in a frictionless atmosphere.

Slide 66: There are dangers to this.

Slide 67: Frictionless development becomes cancerous if not restrained.

Slide 68: Too many features/innovations reduce overall value.

Slide 69: LIKE FACEBOOK.

Slide 70: Now, lets talk about highways.

Slide 71: Highways are giant projects requiring high levels of funding and cooperation.

Slide 72: To dig up a highway and move it costs millions of dollars.

Slide 73: But rerouting a path online takes a few minutes with a 301 redirect.

Slide 74: People, when compressed, can do more in less time and less space.

Slide 75: Actions flow to spaces with reduced activation energy and barriers to entry.

Slide 76: Humans and Technology Co-create each other through an Actor/Network of technosocial interaction.

Slide 77: “ In the search for itself and an affectionate sociality, it easily gets lost in the jungle of the self…”

Slide 78: “ Someone who is poking around in the fog of his of his or her own self is no longer capable of noticing that this isolation,

Slide 79: “ This ’solitary-confinement of the ego’ is a mass sentence. [Ulrich Beck, 40 in Bauman’ s Liquid Modernity 2000:37]”

Slide 80: [So Technosocial Interaction is about Transcending the silos of Mental Isolation]

Slide 81: Hello

Slide 82: The key to the semantic web is to always reduce the steps in user action.

Slide 83: Twitter engages the user in ways that do not decay.

Slide 86: See SlideShare for image

Slide 87: See Slideshare for image

Slide 88: Husband on Google Street View

Slide 89: Old map

Slide 90: See Slideshare for image.

Slide 92: @caseorganic On Social Sites Everywhere Thesis: “Cell Phones and Their Technosocial Sites of Engagement” Available @:oakhazelnut.com

———-
Amber Case is a Cyborg Anthopologist and Social Media Consultant from Portland, Oregon. You can contact her by E-mail at caseorganic at gmail.com, or on Twitter @caseorganic.

Convergence culture has moved swiftly from buzzword to industry logic. The creation of transmedia storyworlds, understanding how to appeal to migratory audiences, and the production of digital extensions for traditional materials are becoming the bread and butter of working in the media. MIT’s Futures of Entertainment 3 once again brings together key industry leaders who are shaping these new directions in our culture and academic scholars immersed in the investigation the social, cultural, political, economic, and technological implications of these changes in our media landscape.

The speakers and audience will be a mixed industry and academic crowd, and the diverse topics grouped together will give the conference both broad coverage of the new media and entertainment space and deep engagement across industries and disciplinary boundaries. This year’s conference will work to bring together the themes from last year - media spreadability, audiences and value, social media, distribution - with the consortium’s new projects in moving towards an increasingly global view of media convergence and flow.

Topics for this year’s panels include global distribution systems and the challenges of moving content across borders, transmedia properties, franchising and world building, comics and commerce, social and spreadable media, and renewed discussion on how and why to measure audience value.

The conference is on the 21th and 22nd of November at MIT. It works around a talk-show style model with panelists participating in a moderated discussion. Over the last two years this produced great, thorough treatments of the subject matter, getting industry and academic speakers together but avoiding product pitches. For a sense of what to expect, you can check out the site from last year’s event.

This will be the third conference of this kind.

Confirmed speakers for this year’s conference include: Javier Grillo-Marxuach (The Middleman), Alex McDowell (Production Designer, The Watchmen), Kevin Slavin (Area/Code), Donald K Ranvaud (Buena Onda Films), Amber Case (Cyborg Anthropologist and Social Media Consultant), Mauricio Mota (New Content [Brazil]), Alisa Perren (George State University), Amanda Lotz (University of Michigan), Sharon Ross (Columbia College Chicago), Nancy Baym (University of Kansas), Alice Marwick (New York University), Vu Nguyen (VP of Business Development, crunchyroll.com) with more to come.

Thanks to Joshua Green of MIT’s Convergence Culture Consortium for hooking me up with this excellent opportunity!

New marketing is the creation of events, experiences, content, products, and services in collaboration with the consumer. It is the creation of products and services that fill an actual need while creating a community that shares that need.

Google, Twitter and Facebook were initially created by people to fulfill a need. Google was created to manage information, Facebook demographics, data and connection, and Twitter, conversation. Software and hardware review sites emerged to protect consumers from false advertising. Blogs emerged because traditional corporations didn’t listen to their customers, leaving them to fend for themselves. Because of this, it’s much more difficult for traditional corporations to have a voice. It’s been drowned out by more valuable services. And the traditional communication channels have been severed.

In the new web there is no longer one platform to speak from. Social, economic, brand, and lifestyle realities are constantly fragmenting, reorganizing and combining in new ways. Products are easily adopted and easily thrown away online. Additionally, each culture is constantly creating its own dialect, and unless a business understands that dialect and is extremely diplomatic, an online community will be able to see right through a marketing campaign.

There are tools out there that can be used to dive deep into these content networks such as Facebook and Twitter to secure information. Consumers have the power - both to create and destroy. But they also have a very helpful voice, and it’s important to listen to them. Often, they can’t create the products, services, and experiences they need. But companies can, and consumers want to help.

Web vs. Brick

In the brick and mortar world, most businesses have a front door and a loading dock, as well as finite hours of operation. Web designers originally built websites in the same way. But a website is always open, and every page a front door. Thus, each and every page on a site counts. Each page is a representation of the entire company, and must hold its own if accessed out of order and context.
One might think of the Internet as a vast ocean of noise with islands of content on it. Search engine optimization is a process that can bring an island closer to land…often close enough so that visitors can walk onto it. Visitors will generally use a website as a solution if they don’t have to navigate an ocean to get to the data they need.

Search engines can bring in traffic, but there is no guarantee that the content on a site will match what the user searched for. This can be helped along by having a site display items similar to what the user searched for. For instance, Amazon.com and the New York Times both have related posts and products that appear on almost every page.

Interfaces

As more and more companies turn to online software solutions, user interfaces become increasingly important. This is especially true when online collaborative software is used across great distances.

To quote the Urban Planner Paul Elek,

“The point is that our daily existence is normally filled with short walks and passing through interfaces. It is not the number that we remember but rather the poor quality of them and the time spent in moving through them”.

A principle to follow in designing an online experience is the time and number of clicks it takes for visitors to access data. If there is no flow, no calls to action, and no relevant content, then the user will generally move on — and click “no”, or the “back” button.

Users will generally take a route with the least interface changes to fulfill their needs. A good interface blends into the background while maximizing relevant user actions. The interface should also compress together similar steps so that actions do not have to be repeated uselessly by the user. Flickr’s image uploader and title/descriptions fields do an excellent job of this.

A website should contain no unnecessary code, styles, or content. A speedskater has different muscles developed than does an tennis player. There is no “one social media strategy fits all”. A website’s content/structure/links should be developed according to the type of products/services it provides. Conversation, community building and ease of use minimize consumer effort and can be achieved in different ways. It is imperative to pay attention to what communities/demographics need the services/products a site provides. Which avenue is best to play in - is Twitter more appropriate than Flickr? Examining the social media sites a community is drawn to says a lot about how they interact the most comfortably.

The ratio of good vs. poor content online makes filtering necessary. A website can only stand out among the crowd if it offers new and consistently reliable content. Additionally, that content must be accessible by both humans and machines (search engines). The online landscape only allows consumer’s limited time to make decisions. In these kinds of environments, one must alway focus on data accessibility, calls to action, and extremely clear direction. Information that is buried too deep into the site’s structure is more difficult to get to, and runs the risk of not being indexed by search engines. Products should be focused on providing value.

PR 2.0

Some of the first industries to capture digital data real-time were hedge funds and other financial firms. They used something that I’ll call an intelligence dashboard — where different streams of data were needed to make complex decisions. The dashboard allowed users to see many different stocks at once, and companies were able to create a sort of proto-feed that showed many different ecosystems of data at once.

Data Mashups

Services like Netvibes and Yahoo! pipes can be mixed together to offer companies real-time intelligence feeds that show what their competitors are posting on their blogs, what people are saying about them on twitter, and their overall online presence — all in one place.

Making these intelligence dashboards takes time and research, but the value added (not to mention the time saved) by the implementation of a centralized data source is immense. Also, it’s powerful enough for agencies that manage multiple clients, because the entire system fits into one browser window with a series of custom, labeled tabs.

All brands have an analog version of this, and some have a digital one — but all brands need it. Google Alerts is a quick and Intelligence dashboards are capable of handling the data generated by global and local brands as well. They can monitor Flickr photos, news items, blog posts, ect. Anything online, and anything in motion. Companies who do not monitor their own brands run the risk of their brands

Community

A websites’ user base should be voluntary - it should be providing a comfortable nesting ground for user actions. Youtube allows its users the space for their communities to interact, and does not force them to interact in a specific way. New tools should be created to move forward the voluntary community’s ability to reach their goals. In doing this, the creator must be able to understand what the user’s needs are, and then help the user to get there step by step. Instead of major site redesigns, tools should be being found by the user during normal routine actions. This will allow the user to ‘discover’ that tool for themselves and then determine, over time, the best use of that tool.

Explicitly stated actions or rules for the user to follow are confining and dictatorial. Suggestions are better (See Tumblr - a user-based and created space to post quotes, pictures, and videos (a sort of microblog with media…but with less interconnectivity than Twitter). The database/user experience must expand more from the side of the users and the system must be mutable enough for the to move with the space of the user.

About

Amber Case is a Cyborg Anthropologist and New Media consultant living in Portland, Oregon. You can find her on Twitter @caseorganic, or may contact her via E-mail at caseorganic at gmail.com.

photo credit: Martin Pettitt

 

 Hazelnut Tech Talk Episode 11 [23:46m]: Play Now | Play in Popup | Download (423)

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Hazelnut Tech Talk is a collaboration between Amber Case and Bram Pitoyo

This episode features Troy Harlan, wherein we talked about information gathering, filtering and consuming (naturally,) human factors, trilobites, reading at 2,000 words per minute, INTP’s, striving for objectivity, The Black Swan, hunches, and why it’s better to “have no map at all than have the wrong map”—all recorded on the road from St. Johns to downtown Portland.

I wrote my thesis on the application of Cyborg Anthropology to Cell Phone use. Since then, I’ve had numerous requests to download it.

It is due to these requests that I’ve made it downloadable from this site. The title of it is Cell Phones and its Technosocial Sites of Engagement. If you have any questions, please feel free to contact me via E-mail or via @caseorganic on Twitter.

Abstract

“This paper provides examination of the effects of widespread mobile telephony on the social and spatial relations of individuals in the postmodern state. This is the realm of Cyborg Anthropology, which, according to co-developer Donna Haraway, “explores the production of humanness through machines” (Gray 1993:342). The widespread adoption of the cell phone has morphed five aspects that Zygmunt Bauman (2000) considered to be the basis of share human life: emancipation, individuality, time/space, community, and work. Changes to individuality and community can be described through an analysis of the constructions of public and private space.When the public sphere becomes completely private the social sphere will become public again, but the field of interaction will be global instead of local. The conclusions gathered from an analysis of these spaces will be used to show how cell phones have changed the construction time/space and emancipation of the human in the postmodern state. This paper discusses the effects of mobile telephony on emancipation, individuality, time/space and community through the theoretical lenses of Erving Goffman, Victor Turner, Marc Augé, Donna Haraway, and Bruno Latour.”

Thesis Excerpt

“The airport terminal is a sign of mass transit in the modern age. It is a place that is by its very nature liminal, because it is neither ‘here nor there’ and serves as a transition point from visitors that just came from ‘here’, and are going to ‘there’. “If a place can be defined as relational, or historical, or concerned with identity, then a space which cannot be defined as relational, or historical, or concerned with identity will be a non-place” (Augé, 1995:77-78). The airport terminal is a place that is not concerned with identity or the historical or the relational, and thus Marc Augé would call it a non-space. An airport is a non-place that has tangible weight and space, but the cell phone’s space is compressed and unseen. If the space in which the cell phone exists is a place, then where does that place lie? If the cell phone’s technosocial manifestation lies on the realm of the unseen, the auditory extra-terrain, it would stand to reason that in Marc Augé’s perspective, the cell phone exists as a non-place. However, the cell phone, while not seen, can be heard, and the cell phone’s technosocial manifestation concerns a real social connection that, while neither ‘here nor there’, has historical and relational aspects. The cell phone, in providing a link to the historical and relational aspects of a social existence, also provides a link to identity. The auditory realm of the cell phone is a place.

Table of Contents

I. Abstract

II. Introduction

III. The Actor Network and the Technosocial Hybrid

IV. Constructions of Liminality

1. ‘Put that Dog on Hold!’ Canine Companions and RCF

V. Constructions of the Public and the Private

1. The Landscape of the Landline

2. Face-Saving and Cell Phone Use

3. Privacy and Boundary Maintenance

4. Negotiating Temporary Private Space

VI. Place and Non-Place

1. Time/Space Compression

2. Auditory Space as a Place

3. Connecting in Non-Places

VII. The Technosocial Womb

1. The Allure of the Mobile Auditory Place

2. Face Maintenance and Personal Ethnomethodologies

VIII. Conclusions on Cell Phones and Modernity IX. References

About the Author

Amber Case is a Cyborg Anthropologist and Social Media Consultant based out of Portland, Oregon. Her current speaking venture is at Inverge, the Interactive Convergence Conference.

 

 Hazelnut Tech Talk Episode 9 [27:38m]: Play Now | Play in Popup | Download (402)

Hazelnut Tech Talk is a collaboration between Amber Case and Bram Pitoyo.

This episode features Steve Gehlen, Founder & Producer of Portland’s Inverge: The Interactive Convergence Conference that will occur on from 8Am-5Pm on September 4+5, 2008 at the Gerding Theater at the Armory (128 NW 11th Avenue), and Cre8Con,

Steve Gehlen had many great things to say about the future of Portland, the creative and tech community, and how he first got into technology. He mentioned MIT, convergence culture, and the importance of community. Then, as a surprise, he took out a banjo and played us as song, making this episode the first musical Hazelnut Tech Talk since Derrek Wayne’s brief interlude into HTT Episode 2).

Steve has had the unique position of pioneering the entrance of technology into enterprise businesses. He is also the president and founder of Portland’s Internet Strategy Forum.

If you happen to be attending Inverge, I (Amber Case) will be speaking at 1Pm on Friday, the 5th of September. The presentation title will be “From Telephone to Tweetup: an abbreviated history of technology and social exchange“.

Don’t Miss:

Scott Kveton, Chairman, OpenID Foundation, VP of Open Platforms, Vidoop.

And…

Portland’s extremely talented Raven Zachary, Principal, Raven.me, will also be speaking on iPhone intelligence.

You can still register for Inverge if you like.

Thanks to:

Hazelnut Tech Talk was recorded this weekend at SOUK, a coworking space for Portland freelancers, independent consultants and entrepreneurs.

SOUK offers hourly, daily and monthly work space and meeting rooms and is centrally located in Old Town Chinatown. It’s also very quiet, open, and full of comfortable chairs and desks. Contact. Website. (Shh…there’s also a summer special that gives you $250/month for a full time membership).

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